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Crazy Strong / Crazy Bright!
5150 WHIPS LIFETIME WARRANTY GUIDELINES
Coverage:
This Lifetime Warranty ("Warranty") is provided by 5150 Whips ("Company") and covers the following parameters:
Whip Breakage:
This warranty guarantees the replacement or repair of 5150 Whips products in the event of whip breakage during the normal use of the product. This includes rollovers and crashes.
LED Failures or Issues:
The warranty covers LED failures or issues, ensuring the replacement or repair of LED components that may malfunction under normal operating conditions.
Manufacturer Defects:
The warranty includes coverage for any defects in materials or workmanship, ensuring the replacement or repair of products affected by such defects.
Exclusions:
The Lifetime Warranty does not cover the following:
Accessories (excluding whips):
Accessories, excluding whips, are not covered under this warranty. This includes but is not limited to remote controls, mounting hardware, or any additional components not integral to the whip itself.
Parts that have been lost or stolen:
The warranty does not cover the replacement or repair of parts that have been lost or stolen after the original purchase.
Warranty Claim Process:
To initiate a warranty claim, the customer must follow these steps:
Contact 5150 Whips:
Contact the 5150 Whips customer support team via email at support@5150whips.com or through the customer service hotline at 800-674-9920
Provide Proof of Purchase:
To validate the warranty, customers must provide a valid proof of purchase, including the purchase date and the itemized receipt.
Description of Issue:
Clearly describe the issue or defect, providing as much detail as possible.
Return Authorization:
Once the claim is approved, 5150 Whips will issue a Return Authorization (RA) number and provide instructions on returning the product.
Terms and Conditions:
This Lifetime Warranty is non-transferable and applies only to the original purchaser.
The warranty is void if the product has been modified or tampered with in any way.
5150 Whips reserves the right to repair or replace the product at its discretion.
The customer is responsible for all shipping and handling costs associated with the warranty claim, except where prohibited by law. 5150 charges a $25 processing and handling fee for each warranty claim. Additional fees may apply for multiple item warranty claims.
This warranty is in addition to any rights provided by consumer protection laws.
Contact Information:
5150 Whips
6412 Maple Ave
Westminster, CA 92683
Email: support@5150whips.com
Phone: 800-674-9920
Disclaimer:
5150 Whips reserves the right to modify or terminate this warranty at any time, with or without notice. The terms and conditions of this warranty are subject to change without prior notification.
By purchasing and using 5150 Whips products, the customer acknowledges and agrees to the terms outlined in this Lifetime Warranty document.
Warranty only valid for original purchaser and proof of purchase must be provided.
Customer is responsible for shipping to AND from 5150 Whips.
Click HERE to Download Warranty Form
Warranty repair times depend on workload and transit time. This time frame can be longer or shorter depending on time of year.
6412 Maple Ave
Westminister, CA 92683
1-800-674-9920 EXT: 703