Do I pay shipping?
Yes — you pay to ship the product to us. 5150 covers return shipping by standard ground. Expedited return shipping is available at your cost.
Warranty Information
Built in the USA • Backed for Life
5150 Whips Warranty
Updated: October 13, 2025 • Applies to original purchasers only
Need help identifying your setup?
ID My Whip
Most customers can find their product details on their receipt or order confirmation. If you’re not sure which 5150 Whips system you have, use our ID My Whip guide before submitting your claim.
This is especially helpful if:
- You are unsure which controller, app, or connector style you have
- You’ve upgraded or mixed components over time
ID My Whip
Using the guide can help prevent warranty delays or incorrect claim submissions.
Start a warranty claim
Have your proof of purchase and photos ready.
Lead time
Once your product arrives at our facility, please allow 2–3 weeks for processing and inspection. Timing can vary during busy dune and holiday seasons.
Our promise
5150 Whips are hand-built in Southern California for real off-road use — dunes, trails, and night rides. We back them with a non-transferable lifetime warranty for the original purchaser.
“Lifetime” means the usable life of the product under normal conditions.
It does not cover misuse, modified products, or second-hand purchases.
What’s covered
- LEDs stop working or lose power
- Whips break during normal trail or dune use
- Manufacturing defects
What’s not covered
- Improper installation, abuse, neglect, or collisions!
- Cut or spliced wires, altered products, or modified components
- Industrial-use whips
- Marketplace, swap meet, used vehicle, or second-hand purchases
- Remotes, hardware, flags, swivel clips, wiring, and accessories
Fees
Most claims include a $49.99 warranty handling fee per set for rebuild labor, packaging, and administration. Additional items may have extra charges.
Any invoice must be paid before your warranty order ships back to you.
How the warranty works
- Check your receipt or order confirmation for your product details. If you’re unsure what system you have, use our ID My Whip guide.
- Submit the claim form with proof of purchase, a short description of the issue, and clear photos.
- Wait for your RA# — we typically email it within 24–72 business hours.
- Pack and ship it: write the RA# clearly on the package and ship using your preferred carrier. Please keep your tracking number, as we cannot view it on our side.
- Pro tip for shipping: slide a cheap pool noodle over the whips and tape them up for protection while keeping packaging costs low. No box needed.
- We inspect the product and either rebuild it or prepare a replacement.
- We email your handling invoice (usually $49.99). Once paid, we ship it back via standard ground at our cost.
Ship only the items listed on your claim. Unlisted extras cannot be tracked and may not be returned. Shipments received without an RA# may be discarded.
Pairs / matching sets
If only one whip in a pair is having an issue, please send both. All whips are hand-built, and we want brightness, patterns, and overall appearance to match when they return to you.
Warranty FAQ
Can I warranty used whips?
No. Lifetime coverage is non-transferable and applies only to the original purchaser. If you bought a vehicle with 5150 Whips already installed, contact us and we can often help with replacement options.
What about industrial whips?
Industrial units are excluded because they are often used in harsher, uncontrolled environments.
What proof do I need?
A receipt or order confirmation showing that you purchased directly from 5150 Whips or an authorized source.
NO Receipt = NO Lifetime Warranty.
Start a warranty claim
Terms may be updated periodically.