5150 Whips are hand made in the USA to the highest quality standards. Even though it is rare, things can happen to your whips. Have no fear your whips are covered for life. If your whip fails because of craftsmanship you are covered. Including if your whip fails for other reasons.
How to file a warranty claim:
Do not send back any product without receiving a RA# first.
Please fill out the 5150 Whips Warranty Claim Form COMPLETELY and email firstname.lastname@example.org to receive RA#.
We will discard all shipments that arrive without an RA#.
Please email your completed warranty form and we will issue you an RA number. Once receiving an RMA #, please include it on or in the package and ship to 5150 Whips at:
All warranty whips will be required to pay a $25 handling fee. This fee covers the shipping and handling costs back to you.
Do not provide shipping labels. Customer provided labels will be discarded.
6412 Maple Ave
Westminster, CA 92683
PLEASE NOTE: Walk-in warranty claims will NOT be accepted. Please ship all warranties to 5150 Whips. No exceptions!
Also note we do need the matching whip, or accessory that matches up with the whip or accessory that you're sending in even if it is not damaged so that when the repair has been completed we have the availability to test it with its pair to conclude everything matches up with computer components.
Warranty only valid for original purchaser and proof of purchase must be provided.
Customer is responsible for shipping to AND from 5150 Whips.
Click HERE to Download Warranty Form
Warranty repair times depend on workload and transit time. This time frame can be longer or shorter depending on time of year.
6412 Maple Ave
Westminister, CA 92683
1-800-674-9920 EXT: 703