Refund policy

Returns & Refunds

Return Window: You have 30 days from the date of purchase to request a return.

Eligibility: To qualify for a return:

• Item must be unused and in original condition
• Must include original packaging
• Proof of purchase (receipt or order confirmation) is required

How to Start a Return: Contact our team at support@5150whips.com. Do not send items back without authorization.

Return Address:
5150 Whips Returns
5221 Oceanus Dr
Huntington Beach, CA 92649

Refunds

Once your return is received and inspected, you’ll get an email confirming receipt and approval (or reason for denial).

If approved, your refund will be processed and applied to your original payment method. Processing times may vary depending on your bank or credit card provider.

Note: A 20% restocking fee may apply unless waived by our team.

Late or Missing Refunds?

• Check your bank account
• Contact your credit card provider
• Still no luck? Reach out to us at support@5150whips.com

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, email us at support@5150whips.com with your order number and issue details.

Shipping Your Return

• You’re responsible for return shipping costs
• Shipping costs are non-refundable
• If refunded, original shipping costs may be deducted
• We recommend using a trackable service or purchasing shipping insurance (especially for items over $75)

Note: We are not liable for items lost in return shipping without proof of delivery.

Looking for Warranty info? Click here.